Deposits & Bookings

All appointments require a deposit to secure your booking.

• Standard appointments £40
  
  
• Doctor-led appointments £50
  
  

Appointments are only confirmed once the deposit has been received. Without a deposit, your booking will not be secured.

Deposits can be paid via card, cash, or secure payment link.

Consultations & Patch Tests

• Patch tests are required for certain treatments (e.g. laser) 24–48 hours prior.
  
  
• Failure to attend a patch test may result in treatment refusal and loss of deposit
  
  

Consultations may require a redeemable deposit, depending on treatment type.

Arrival to Appointments

Please arrive on time for your appointment.
Late arrivals may result in:

• Reduced treatment time
  
  
• Appointment cancellation (deposit retained)

Health & Safety

If you are unwell or experiencing symptoms of illness, please contact the clinic to reschedule your appointment.

Children Policy

For health, safety, and insurance reasons, children are not permitted in the clinic.

Clients arriving with children will be unable to proceed with their appointment, and cancellation policies may apply

Cancellation Policy

Cancellations & Rescheduling

We kindly require a minimum of 48 hours’ notice for any appointment changes or cancellations.

• 48+ hours’ notice → deposit can be transferred once.
  
  
• Less than 48 hours’ notice → deposit is forfeited.
  
  
• Failure to attend (no-show) → deposit is fully forfeited.
  
  

This policy allows us to offer availability fairly to all clients.

Prepaid packages

For appointments booked as part of a package:

• Less than 48 hours’ notice or missed appointments → session will be deducted
  
  
• All packages are non-refundable and non-transferable.
  
  

Repeated Cancellations & No-Shows

To maintain availability and service standards:

• Clients who repeatedly cancel or miss appointments may be required to pay in full at the time of booking.
  
  
• Continued missed appointments may result in refusal of future bookings
  
  

Refunds and Package Validity

• All treatments, deposits, and packages are non-refundable.
  
  
• Packages are non-transferable.
  
  
• Treatments and packages are valid for 12 months unless otherwise stated